How many times over the course of time have you told someone or been told by someone, “You really made my day”? 

Much like in Shoe Gram # 40 from January 11th when we talked about appreciating 5 people a day, telling someone or being told, “You really made my day” is a great boost and a lift for the recipient.

About 4 years ago we were in Tucson, Arizona on Mother’s Day with Norma’s mother. We were having lunch before flying home and the waitress was literally running ragged. She had more tables than she should have and was servicing each table with a smile. When she came back to our table with our check, I told her I had been watching her and complimented her on the job she had done. And I told her that with each of those tables, including ours, she had made our day. And with that, I gave her a button that says “I’m a Day Maker”.

This young lady was beaming. She pinned the button onto her apron and as we were leaving I heard her explain to another customer what the button was all about.

That simple act of kindness brightened the day of this young lady. In your Running Shoe Monday Meeting…with the management team, suggest that they look for staff members who have gone out of their way to give customers extraordinary service and tell them they are making your customers day. And give them an “I’m a Day Maker” button. You can email us at info@UniversityofStreetSmarts.com and put Day Maker in the subject line. We’ll get back to you right away with ordering details.